FAQ

1. HOW TO PAY FOR THE ORDER?
Payment methods:

- In cash upon receipt of the order.
- By credit card online
- via PayPal
All payment system data is reliably protected using the best data encryption tools.

2. HOW TO PAY THE ORDER BY CREDIT CARD?
When you click "Complete Order", you will be redirected to a secure payment page. You must enter the data of the card number, the expiration date of the card as well as the CVV code. Check the payment settings and click "Continue".

3. HOW TO PAY THE ORDER BY PAYPAL?
If you have a PayPal account, log in using your PayPal email address and password.
- If you decide to pay without registration, you will have to enter the following data: credit card number, address, telephone and e-mail address;
- If you decide to register, click on "Save PayPal information" at the bottom of the page and enter the password;
- Check the payment parameters and click on "Continue";
If you have any questions about payment, please contact PayPal support: https://www.paypal.com/ch/smarthelp/home

4. WHAT TO DO IF MY CARD PAYMENT IS REFUSED?
Check your card details and the availability of a sufficient balance, as well as the validity period of the card. When you receive a one-time password from the issuing bank, make sure it has been entered correctly.

ORDER IS UNDER TREATMENT

All orders are processed in order of priority. If we have not contacted you on the day of the order, we will call you back the next day. We also draw your attention to the fact that after placing an order, it is better to keep an eye on your phone on, so as not to miss the call from our operator.  

QUESTION ABOUT AN ORDER

If you have any questions about a delivery or an order, you can always email us, call us, or write us directly on social media. Our team will answer all your questions as soon as possible.

WHERE IS MATCHA BOTANICALS MATCHA MANUFACTURED?

All of our green tea-like products are made in Japan, from plantations around Uji, near Kyoto. We carefully select the products and quality is our priority.

CONDITIONS AND DURATION OF CONSERVATION

We recommend that you store Matcha Botanicals tea in the refrigerator. We also recommend that you store it inside the sheet. Keeping tea in the fridge will help it stay fresher for longer. The expiration date of the match is one year, you can find the date with the expiration date on the packaging.

WHAT IS THE DIFFERENCE BETWEEN A CEREMONIAL MATCHA AND A PREMIUM MATCHA?

The ceremonial match variety was bred in the spring when it first bloomed, only the new upper leaves were bred. These smooth leaves have a strong aroma and are considered one of the best varieties in the game. As a result, their value in the market is very high. The premium variety is harvested in August; the premium quality leaves have been in the tea factory for a longer time and taste more astringent. As a result, their cost is lower. If you are a purist or a lover of lore and enjoy your match only with hot water, then ceremonial tea will allow you to taste the match better. If you intend to use your match as a latte or shaker, we recommend purchasing a premium match.

HOW TO PREPARE A GOOD MATCHA?

A detailed recipe for making tea is on our website in the "Recipes" section - Ceremonial Match. Or follow the link: https://www.matchabotanicals.ru/blogs/recipes

RECEIPT OF ORDERS

All orders are processed in order of priority. If the operator has not contacted you on the day of the order, he will call you back the next day. We also draw your attention to the fact that after placing an order, it is better to keep the phone on, so as not to miss the operator's call.

ORDERS QUESTIONS

If you have any questions about the delivery or the order, you can always write them to the email, call the contact phone or ask directly. Our employees will answer all your questions as soon as possible.

PAYMENT BY CARD

You can pay by card when ordering on the site. If you need to pay with a card at reception, you must notify the operator in advance at the order approval stage. Available for delivery to Moscow.

GIFTS

Watch our stock carefully! In order not to miss a gift. Please note that gifts are not included with all orders. The gift comes in addition to an order meeting the conditions of the promotion.